Privacy Policy

01Overview

Advantage Biomedical Services, Inc. ("ABS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information we receive through advantagebiomed.com, our client portals, email communications, and the services we provide to healthcare facilities.

By using our website or engaging our services, you agree to the practices described here. If you do not agree with this policy, please do not use our website or services.

02Information We Collect

Information you provide directly

• Contact details — name, job title, employer, phone, email, and mailing address submitted through forms, quote requests, or email.
• Service request details — equipment make, model, serial number, facility location, and descriptions of issues or maintenance needs.
• Account credentials — usernames and passwords for the client portal and internal access areas.
• Employment applications — résumé, work history, certifications, and other information you submit via our Career Center.
• Payment and billing information — handled through trusted third-party processors; ABS does not store full payment card numbers.

Information collected automatically

• Device and usage data — IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
• Cookies and similar technologies — described further in the Cookies section below.

Information from third parties

• Referrals, partner organizations, and publicly available professional directories.
• Authentication providers when you sign in to the client portal.

03How We Use Information

We use the information we collect to:

• Deliver biomedical, imaging, and laboratory equipment services, including preventive maintenance, repair, calibration, and compliance reporting.
• Respond to quote requests, support tickets, and general inquiries.
• Manage client accounts, service contracts, invoices, and scheduled work.
• Evaluate employment applications and communicate with candidates.
• Improve our website, train our team, and develop new services.
• Send operational notices, service reminders, and — with your consent — marketing communications.
• Meet legal, regulatory, and contractual obligations (including ISO and FDA-adjacent record requirements where applicable).
• Detect and prevent fraud, abuse, and security incidents.

04How We Share Information

We do not sell personal information. We share information only as needed to operate our business and as described below:

• Service providers — hosting, email delivery, CRM, payment processing, analytics, and similar vendors who process data on our behalf under confidentiality obligations.
• Manufacturers and parts suppliers — when necessary to source parts, obtain technical support, or coordinate warranty work on your equipment.
• Professional advisors — attorneys, accountants, auditors, and insurers, under duty-of-confidentiality obligations.
• Legal and safety — to comply with applicable law, valid legal process, or to protect the rights, property, or safety of ABS, our clients, or others.
• Business transactions — in connection with a merger, acquisition, financing, or sale of assets, with appropriate safeguards.

05Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep you signed in, measure site performance, and improve content. Cookie categories we may use include:

• Strictly necessary — required for core site functions such as navigation and secure login.
• Preferences — remember settings you have chosen.
• Analytics — help us understand aggregate site usage.

You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

06Data Security

We maintain administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, disclosure, alteration, or destruction. These include encrypted transmission (HTTPS/TLS), access controls, least-privilege account permissions, logging, and periodic review of our security practices.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

07Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, to comply with our legal, tax, and contractual obligations (including maintenance records required by healthcare and regulatory standards), and to resolve disputes. When information is no longer needed, we securely delete or anonymize it.

08Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing activities.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under the CCPA.

To exercise any of these rights, contact us at privacy@advantagebiomedical.com. We will respond within the timeframes required by applicable law.

09Children's Privacy

Our website and services are intended for healthcare professionals and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10SMS Messaging Terms & Conditions

By opting in to receive SMS/text messages from Advantage Biomedical Services (ABS), you agree to receive service-related and account-related text messages at the mobile number you provided.

Types of Messages

Messages from ABS may include:

• Service request confirmations and work order status updates
• Appointment and preventive maintenance scheduling and reminders
• Quote and estimate follow-ups related to your service requests
• Invoice and payment notifications
• Equipment pickup, delivery, and repair status notifications
• Customer service and support communications

ABS does not send marketing or promotional text messages through this program.

Consent

You may opt in by providing your mobile number through an ABS website form, service request form, contact or quote form, verbally when requesting service, or another ABS opt-in method that clearly discloses SMS messaging.

Consent to receive text messages is not a condition of purchase or service.

Message Frequency

Message frequency varies depending on your interactions with ABS and services requested. Msg & data rates may apply.

Opt-Out — STOP

You may cancel SMS messages at any time by replying STOP to an ABS text message. After submitting STOP, you may receive a one-time confirmation that you have been unsubscribed. You will no longer receive SMS messages from that messaging program unless you opt in again by replying START.

Help — HELP

For assistance, reply HELP to an ABS text message. You may also contact Advantage Biomedical Services:

Phone: 800-503-8951
Email: info@advantagebiomed.com
Website: www.advantagebiomed.com

Privacy

ABS respects your privacy. Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Please review this Privacy Policy for additional information about how we collect, use, and protect your information.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. SMS delivery may be affected by your wireless carrier, mobile device, network availability, and other factors outside ABS's control.

Changes to SMS Terms

Advantage Biomedical Services may update these SMS Messaging Terms & Conditions periodically. Updates will be posted on the ABS website with the applicable effective date.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be announced through the website or other appropriate channels. Your continued use of our website or services after a change takes effect constitutes acceptance of the revised policy.

12Contact Us

If you have questions about this Privacy Policy or our privacy practices, please reach out to us: